Privacy Policy for Homiverse
At Homiverse, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information, ensuring transparency while maintaining the confidentiality of your data. By using Homiverse, you agree to the terms set out in this policy.
1. Information We Collect
To provide you with a seamless and efficient housing experience, we collect various types of information:
Personal Information
•
Full name
•
Email address
•
Phone number
•
Identification documents (e.g., National Identification Number, Voter's Card ID, or other government-issued identification)
•
Profile photos (where applicable)
•
Location (where applicable), we use this to locate either available roommates or vacancies around you.
Property Details
•
Photos and videos of listed properties
•
Property descriptions and specific details
•
Additional documentation provided by agents or property managers
Financial Information
•
Virtual wallet balances and transaction history
•
Mobilization or appointment fees and refund details
Usage Data
•
Search history and preferences
•
Interaction data, including clicks, viewed listings, and communication logs
•
Device information (e.g., IP address, browser type, and operating system)
Location Information
•
Manual or automated location data to provide localized property recommendations
Communication Logs
•
Customer support inquiries
•
Emails and messages exchanged with our team
2. How We Use Your Information
The data we collect serves various essential functions:
Service Delivery
•
Facilitate property searches, roommate matching, and property listings
•
Enable smooth communication between renters, agents, and property managers
Verification and Security
•
Authenticate user identities
•
Prevent fraudulent activities and maintain platform integrity
5. Data Retention and User Rights
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, it will be securely deleted or anonymized.
Your Rights
•
Access: You have the right to request a copy of the personal data we hold about you.
•
Rectification: You can request correction of any inaccuracies in your data.
•
Erasure: You can ask us to delete your personal data under certain circumstances.
•
Restriction: You can ask us to restrict the processing of your data in some situations.
•
Data Portability: You have the right to request a copy of your data in a structured, commonly used format for transfer to another service.
•
Objection: You can object to the processing of your data in certain circumstances.
How to Exercise Your Rights
If you wish to exercise any of these rights or have any concerns about how your data is being processed, please contact us via our support team atour.accounts@homiverse.ng. We will respond to your request as soon as possible.
Data Privacy, Deep Linking, and Attribution
•
To provide a seamless experience, we use trusted third-party services like Branch.io to enable deep links, allowing us to guide users directly to specific content within the app, even if it is not yet installed.
•
These services may collect limited technical data such as device type and app version to improve the onboarding experience. Rest assured, we do not use this information for tracking personal behavior outside of our platform.
•
We prioritize your privacy and security. Any data collected is handled with the highest level of protection and is only used to improve your experience within the app. For more information on how we protect your data, please refer to ourPrivacy Policy.
Data Privacy, Deep Linking, and Attribution
•
To provide a seamless experience, we use trusted third-party services like Branch.io to enable deep links, allowing users to navigate directly to specific content within the app, even if it is not yet installed. These services may collect limited technical data, such as device type and IP address, for purposes such as improving the user experience, optimizing deep linking, and analyzing referral patterns. For more details on how data is handled, please refer toBranch.io Privacy Policy.
•
We prioritize your privacy and security. Any data collected is handled securely and used exclusively to improve your experience within the app. We do not track personal behavior outside of our platform. You can opt-out of certain data collection practices by adjusting your app or device settings. For more information, please review ourPrivacy Policy.
•
Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children.
•
If you have any questions about how we handle your data or want to exercise your privacy rights, please contact us via our support line.
Platform Optimization
•
Analyze usage patterns to refine our platform design and functionality
•
Enhance services based on user feedback and analytics
3. Sharing Your Information
Your privacy is important to us, and we do not sell or trade your personal data. However, we may share information in the following scenarios:
•
With Verified Agents and Property Managers - To facilitate inspections, viewings, and mobilization processes
•
Service Providers and Partners - Payment processors for secure transactions and IT service providers for platform maintenance
•
Legal Requirements - To comply with applicable laws, regulations, or legal processes
4. Data Security
We implement industry-standard measures to ensure the security of your data:
•
Data encryption during storage and transmission
•
Use of secure servers and firewalls
•
Regular security audits and vulnerability assessments
•
Controlled access to sensitive data
5. Your Rights
As a user, you have the right to:
•
Access and request a copy of your personal information
•
Update or correct your information
•
Request deletion of your account or specific data
•
Opt-out of promotional communications
•
Request data portability
6. Data Retention
We retain your data only as long as necessary to fulfill our obligations or as required by law. Factors influencing retention include:
•
Duration of your active account
•
Legal, tax, or regulatory requirements
•
Dispute resolution or enforcement of agreements
7. Cookies and Tracking Technologies
Homiverse may use cookies and similar technologies to:
•
Enhance your browsing experience
•
Understand platform usage patterns
•
Provide personalized recommendations
8. Updates to this Policy
We may occasionally update this Privacy Policy to align with legal or operational changes. Updates will be posted on this page, and significant changes may be communicated via email or platform notifications.
Effective Date: January 1st, 2025
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Email: our.accounts@homiverse.ng
© Homiverse Capital Limited 2024
Terms
Privacy